LuckyVibe Casino Cookie Policy

At Lucky Vibe Casino, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them, why we use them, and the choices you have regarding their use. By continuing to browse or use our platform at luckyvibe.com, you acknowledge and consent to our use of cookies as described in this document. If you have any questions about our practices, please contact us at support@luckyvibe.com.

What Are Cookies?

Cookies are small text files that are stored on your device — whether a desktop computer, smartphone, or tablet — when you visit a website. Here at LuckyVibe, we use cookies to help our platform function correctly, remember your preferences, and provide you with a personalised experience. Cookies allow us to recognise your device on return visits and gather information about how you interact with our services.

In addition to cookies, we may use similar technologies such as web beacons, pixel tags, local storage, and session storage. Throughout this policy, we refer to all of these collectively as "cookies" for simplicity.

Types of Cookies We Use

At Lucky Vibe, we use several categories of cookies to ensure our platform runs smoothly and to improve your overall experience. Below is a detailed breakdown of the types we deploy:

Strictly Necessary Cookies

These cookies are essential for the operation of our website and cannot be switched off. Without them, certain features — such as logging into your account via the Lucky Vibe Casino login page, accessing the cashier, or completing identity verification — would not function properly. These cookies do not store any personally identifiable information and are always active.

• Session management and authentication (required for LuckyVibe login and secure account access)
• Load balancing to ensure platform stability
• Security and fraud prevention mechanisms
• Storing your cookie consent preferences

Functional Cookies

We use functional cookies to enhance your experience on our Lucky Vibe online casino by remembering choices you make. These cookies allow us to tailor the platform to your individual needs and preferences, ensuring a more personalised visit each time you return.

• Remembering your preferred language (English, German, Norwegian, Italian, French, Arabic)
• Retaining your selected currency (EUR, USD, AUD, CAD, NOK, NZD, ZAR, or supported crypto)
• Recalling your device type for optimised display on desktop, iOS, or Android browser
• Storing region-specific settings relevant to your location

Performance and Analytics Cookies

Here at LuckyVibe Casino, we use performance cookies to understand how visitors interact with our platform. This data helps us identify which pages are most popular, where users may encounter difficulties, and how we can improve the overall experience on our casino Lucky Vibe platform. All information collected is aggregated and anonymised.

• Tracking page views and session duration
• Recording which games, categories, and promotions attract the most interest
• Analysing the performance of our LuckyVibe app and mobile site
• Measuring load times and technical errors to improve site stability

Targeting and Advertising Cookies

Our Lucky Vibe Casino uses targeting cookies to deliver relevant content and promotions to you — including information about our welcome package, luckyvibe free spins offers, luckyvibe bonus promotions, and promo code campaigns. These cookies may be placed by us or by trusted third-party advertising partners and help ensure the content you see is relevant to your interests.

• Identifying whether you have previously visited our site or arrived via a specific referral
• Enabling targeted display of casino Lucky Vibe promotional offers
• Limiting how frequently you see the same advertisement
• Measuring the effectiveness of our marketing campaigns

Third-Party Cookies

We at LuckyVibe work with a range of trusted third-party providers whose services are integrated into our platform. These providers may set their own cookies when you interact with their embedded tools. Third-party cookies on our platform come from:

• Game providers — including NetEnt, Play'n GO, Pragmatic Play, BGaming, Evolution, Microgaming, Yggdrasil, Hacksaw, and others, who may use session cookies to operate their games
• Analytics services — such as Google Analytics, which we use to collect aggregated behavioural data
• Customer support tools — including Intercom, which powers our 24/7 live chat and helps us respond to your queries quickly
• Payment processors — including third-party e-wallet and card providers integrated into our cashier

We do not control the cookies placed by third parties, and we encourage you to review their individual privacy and cookie policies for further information.

How Long Do Cookies Last?

At Lucky Vibe, cookies we deploy fall into two duration categories:

• Session cookies — these are temporary and are deleted automatically when you close your browser. We use them to maintain your LuckyVibe login session and manage your navigation across pages.
• Persistent cookies — these remain on your device for a set period (ranging from a few days to several years) unless you delete them manually. We use persistent cookies for preference retention, analytics, and marketing purposes.

Managing and Controlling Cookies

We respect your right to control how your data is collected. Our LuckyVibe Casino platform provides a cookie consent banner when you first visit our site, allowing you to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can update your choices at any time through the cookie settings available in our website footer.

In addition, most web browsers allow you to manage cookies directly through their settings. You may choose to block or delete cookies at any time. Please note that disabling certain cookies — particularly strictly necessary ones — may affect the functionality of our platform and prevent features such as the Lucky Vibe Casino login, account management, and payment processing from working correctly.

For guidance on managing cookies in your browser, visit the support pages for your specific browser (e.g., Chrome, Firefox, Safari, Edge).

Cookies and Responsible Gambling

Here at LuckyVibe Casino, we take responsible gambling seriously. We may use cookies to support our responsible gambling tools, including tracking self-exclusion settings, deposit limits, session reminders, and other player protection features you have activated on your account. These cookies are strictly necessary and cannot be disabled while your protection settings are active.

Updates to This Cookie Policy

Our Lucky Vibe Casino reserves the right to update this Cookie Policy at any time to reflect changes in technology, legislation, or our operational practices. When we make material changes, we will notify you via a banner on our website or through your registered account. We encourage you to review this page periodically to stay informed about how we use cookies.

Contact Us

If you have any questions, concerns, or requests related to our use of cookies, please do not hesitate to get in touch. We at LuckyVibe are happy to assist you:

• Email: support@luckyvibe.com
• Live Chat: Available 24/7 directly on our platform
• Operator: Metlait SRL, El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica
• Licence: Tobique Gaming Commission, E-gaming Licence No. 0000064

Lucky Vibe Casino is operated by Metlait SRL and licensed under the Tobique Gaming Commission. We are committed to operating transparently and responsibly, and your trust in our LuckyVibe platform is something we take seriously every day.