LuckyVibe Casino Privacy Policy

At Lucky Vibe, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at luckyvibe.com. By registering an account or continuing to use LuckyVibe Casino, you confirm that you have read and understood this policy. We are committed to handling your information responsibly, transparently, and in compliance with applicable data protection laws.

Our platform is operated by Metlait SRL, a company registered under the laws of Costa Rica (Registration No. 3-102-911867), with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an E-gaming License No. 0000064 issued by the Tobique Gaming Commission.

1. Information We Collect

When you register and use the Lucky Vibe online casino, we may collect the following categories of personal information:

1.1 Registration and Account Data

• Full name, date of birth, and gender
• Email address, phone number, and home address
• Username and encrypted password
• Preferred currency and language settings
• Copies of identity documents submitted during KYC verification

1.2 Financial and Transaction Data

• Payment method details (card numbers, e-wallet identifiers, crypto wallet addresses)
• Deposit and withdrawal history
• Bonus and promotional activity, including use of promo codes and free spins
• Transaction amounts and timestamps

1.3 Technical and Usage Data

• IP address, device type, browser type, and operating system
• Pages visited, session duration, and clickstream data
• Information collected through cookies and similar tracking technologies
• App usage data if you access our services via the LuckyVibe app

2. How We Use Your Information

At LuckyVibe, we use the data we collect for the following lawful purposes:

• Account management: We process your registration data to create and maintain your Lucky Vibe Casino account, enable login, and verify your identity.
• Service delivery: We use your data to provide access to our games, process deposits and withdrawals, and administer bonuses and promotions.
• Regulatory compliance: We are required by our licensing obligations to conduct KYC (Know Your Customer) checks, anti-money laundering (AML) procedures, and responsible gambling assessments.
• Customer support: We use your contact details and account history to respond to your queries via live chat, email, or our Intercom system.
• Marketing communications: With your consent, we may send you promotional emails about LuckyVibe bonuses, free spins offers, and new game launches. You may opt out at any time.
• Security and fraud prevention: We monitor account activity to detect and prevent fraudulent behaviour, unauthorised access, and abuse of our platform.
• Platform improvement: We analyse usage patterns to improve the Lucky Vibe experience on both desktop and mobile, including our dedicated app.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the Terms and Conditions you agreed to when opening your LuckyVibe Casino account.
• Legal obligation: We are required to process certain data to comply with anti-money laundering regulations and gaming licence requirements.
• Legitimate interests: We may process data to protect our platform from fraud, improve our services, and ensure the security of all users.
• Consent: Where we rely on consent — for example, for direct marketing — you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

4. Cookies and Tracking Technologies

Our Lucky Vibe Casino website uses cookies to enhance your browsing experience, remember your preferences, and gather analytical data. We use the following types of cookies:

• Essential cookies: Necessary for the website to function, including session management and luckyvibe login authentication.
• Analytics cookies: Help us understand how visitors interact with our site, which pages are most visited, and where improvements can be made.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our advertising campaigns.
• Preference cookies: Store your language, currency, and display preferences across sessions.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the LuckyVibe platform.

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors: We share necessary financial data with payment providers such as card networks, e-wallet operators, and crypto processors to complete transactions.
• Game providers: Software partners including NetEnt, Pragmatic Play, Evolution, Play'n GO, and others may receive limited technical data to deliver their content on our platform.
• KYC and compliance providers: We work with identity verification and fraud prevention services as required by our regulatory obligations.
• Regulatory authorities: We may disclose your data to the Tobique Gaming Commission or other competent authorities where legally required.
• Dispute resolution: In the event of a dispute, relevant data may be shared with our Alternative Dispute Resolution (ADR) provider, EGIS (egis.io; disputes@egis-adr.com).

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing obligations. Financial records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Lucky Vibe:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request deletion of your personal data.
• Right to restriction: You may request that we limit how we use your data while a dispute is resolved.
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.
• Right to data portability: Where applicable, you may request a machine-readable copy of your data.

To exercise any of these rights, please contact our support team at support@luckyvibe.com. VIP members may also reach us at vip@luckyvibe.com. We will respond to all valid requests within a reasonable timeframe.

8. Security Measures

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Our LuckyVibe platform uses SSL encryption to secure all data transmissions, and we regularly review our security practices to ensure they remain effective.

9. Minors

Our services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a person under 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on the Lucky Vibe Casino website. Your continued use of our platform following any such notification constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data at LuckyVibe, please do not hesitate to get in touch:

• General support: support@luckyvibe.com (available 24/7)
• VIP enquiries: vip@luckyvibe.com
• Live Chat: Available 24/7 directly on our website and app
• ADR contact: disputes@egis-adr.com

We are always here to help and will do our best to address any data protection concerns you may have promptly and thoroughly.