LuckyVibe Online Casino Terms and Conditions

Welcome to LuckyVibe Online Casino. These Terms and Conditions govern your use of our website located at https://www.luckyvibe.com/ and all services we provide through it. By registering an account, accessing our platform, or placing any wager, you confirm that you have read, understood, and agree to be bound by these terms in their entirety. We encourage you to review this document carefully before using any of our services. These terms were last updated on 17.04.2026.

1. About Us

At Lucky Vibe, we operate under the legal name Metlait SRL, a company registered under the laws of Costa Rica (Registration No. 3-102-911867). Our registered address is: El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission (E-gaming Licence No. 0000064). We are committed to operating a fair, transparent, and responsible online gambling environment at LuckyVibe Casino.

For dispute resolution, we participate in an Alternative Dispute Resolution (ADR) scheme administered by EGIS (egis.io). You may contact EGIS directly at disputes@egis-adr.com if a dispute cannot be resolved through our internal support channels.

2. Eligibility and Account Registration

2.1 Who May Use Our Services

At LuckyVibe, we only permit players who meet the following criteria to register and use our services:

• You must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher).
• You must not be a resident of a restricted territory listed in Section 2.4 of our official Terms and Conditions.
• You must be legally permitted to participate in online gambling under the laws of your country of residence.
• You must not be a current employee, director, or affiliate of Metlait SRL or its associated companies.

2.2 Restricted Territories

We do not accept real-money registrations from players residing in the following jurisdictions: the United Kingdom, United States of America, Canada (Ontario and New Brunswick), Brazil, Belgium, Malta, Greece, Cyprus, Poland, Romania, Bulgaria, Estonia, Latvia, Lithuania, Georgia, Russia, Ukraine, Israel, Japan, China, India, and other countries where online gambling is prohibited by law. Players from Sweden may register but are not eligible to receive bonuses. This list may be updated at any time, and it is your responsibility to ensure that your use of our platform is lawful in your jurisdiction.

2.3 Account Verification (KYC)

We are legally required to verify the identity of all players before processing withdrawals. Our Know Your Customer (KYC) process may require you to submit valid government-issued photo ID, proof of address, and proof of payment method. We will not process any withdrawal requests until KYC verification is complete. Failure to provide adequate documentation may result in the suspension of your account.

3. Deposits and Withdrawals

3.1 Deposit Methods and Minimums

Here at LuckyVibe, we support a wide range of payment methods to ensure maximum convenience for our players. All deposits are processed instantly and are free of charge. The minimum deposit amount is 20 EUR (or equivalent in your account currency):

• Cards: Visa, Mastercard, Maestro — Instant, free, min. 20 EUR
• E-wallets: Skrill, Neteller, Ecopayz, Neosurf, MiFinity, Pay4Fun, MuchBetter, Paysafecard — Instant, free, min. 20 EUR
• Banking: Bank Transfer, Interac, iDebit — Instant, free, min. 20 EUR
• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), Dogecoin (DOGE), USDT — Instant, free, min. equivalent of 20 EUR

Our internal operating currency is EUR. Transactions in other currencies (USD, AUD, CAD, NOK, NZD, ZAR) will be converted at the prevailing exchange rate at the time of the transaction.

3.2 Withdrawal Methods and Processing Times

At Lucky Vibe Casino, we process all withdrawal requests within 72 hours of approval, provided that KYC verification has been completed. The minimum withdrawal amount is 20 EUR (or equivalent). Withdrawal processing times vary by method:

• E-wallets and Crypto: Instant after internal processing
• Cards (Visa/Mastercard): 1–3 business days
• Bank Transfer: 5–7 business days (USD bank transfers are not available)

3.3 Withdrawal Limits

We apply the following standard withdrawal limits to all accounts. Progressive jackpot winnings are paid in full and are excluded from these limits:

• Daily: 2,000 EUR/USD | 3,000 CAD/AUD/NZD | 20,000 NOK | 40,000 ZAR
• Weekly (rolling 7-day): 5,000 EUR/USD | 7,500 CAD/AUD/NZD | 50,000 NOK | 100,000 ZAR
• Monthly: 20,000 EUR/USD | 30,000 CAD/AUD/NZD | 200,000 NOK | 400,000 ZAR

Winnings from no-deposit bonuses are capped at a maximum withdrawal of 50 EUR.

4. Bonuses and Promotions

4.1 Welcome Package

We at LuckyVibe are proud to offer new players a generous Casino Welcome Package spread across four deposits, with a total potential value of up to 5,000 EUR + 300 Free Spins. A wagering requirement of 40x applies to all bonus funds, with a maximum bet of 5 EUR per spin or round while a bonus is active. Bonus duration is 3 days from activation.

• 1st Deposit: 100% up to 1,000 EUR + 100 Free Spins
• 2nd Deposit: 50% up to 1,000 EUR + 50 Free Spins (code: VIBE2)
• 3rd Deposit: 50% up to 1,500 EUR + 50 Free Spins (code: VIBE3)
• 4th Deposit: 75% up to 1,500 EUR + 100 Free Spins (code: VIBE4)

Free Spins are awarded on eligible games including Book of Dead, Mystery Joker, and Legacy of Dead by Play'n GO, or BGaming alternative titles. For bonuses with a match rate of 300% or more, the maximum withdrawable amount from bonus winnings is capped at 10x your deposit amount.

4.2 Ongoing Promotions

Our Lucky Vibe platform offers a variety of recurring promotions for existing players, including:

• Tuesday Reload: 50% up to 500 EUR + 20 Free Spins (code: TUESDAY)
• Thursday Boost: 30% up to 500 EUR (code: THURSDAY; min. deposit 50 EUR, once per week)
• Friday Fortune: 30% up to 100 EUR (code: FRIDAY)
• Sunday Funday: 50, 100, or 150 Free Spins (code: SUNDAY, once per week)
• Sportsbook Welcome Package: 1st free bet 50% up to 250 EUR (SPORTS1); 2nd free bet 100% up to 150 EUR (SPORTS2)
• Sports Weekly Reload: 25–50% free bet up to 500 EUR (code: SR50)
• Wheel of Rewards / Lucky Spin: Daily Summer Festival Wheel; potential wins up to 10,000 EUR

4.3 General Bonus Rules

All LuckyVibe bonus offers are subject to the following general conditions:

• Bonuses are available to eligible players only, subject to residency and account verification requirements.
• We reserve the right to modify or withdraw any promotion at any time without prior notice.
• Attempting to abuse bonus terms or exploit promotions will result in the cancellation of the bonus and any associated winnings.
• Cashback and cash reward winnings are subject to 10x wagering; maximum win is capped at 10x the cashback amount.
• Live dealer games and video poker contribute only 5% toward wagering requirements.

5. Game Library and Software

We at LuckyVibe Casino offer a comprehensive game library of over 6,000 titles, including slots, jackpot games, Megaways, Bonus Buy features, Instant Win games, and live casino products. Our platform is powered by leading software providers including NetEnt, Play'n GO, Pragmatic Play, BGaming, Amatic, Evolution, Microgaming, Yggdrasil, Hacksaw, Platipus, and Swintt. Live casino services, including Blackjack, Roulette, Baccarat, Poker, and Game Shows, are powered by Evolution. We also offer a Sportsbook covering football, esports, and live betting.

6. Responsible Gambling

Our Lucky Vibe Casino is committed to promoting responsible gambling. We provide players with tools to help manage their gaming activity, including deposit limits, session time limits, self-exclusion, and reality checks. If you feel that your gambling has become problematic, we urge you to contact our support team immediately at support@luckyvibe.com. We also recommend seeking assistance from independent organisations dedicated to gambling harm prevention.

7. VIP Program

We offer an exclusive VIP Club for our most loyal players at LuckyVibe. Members of our VIP program enjoy a range of benefits including a dedicated personal VIP Account Manager, daily, weekly, and monthly cashback, higher and faster cashout limits, enhanced deposit and betting limits, access to VIP tournaments, exclusive promotions, game tips, and special gifts. VIP status is earned through loyalty point accumulation, and points may be exchanged according to the terms published on our VIP page.

8. Customer Support

We provide 24/7 customer support via live chat, email, and the Intercom application. We do not offer telephone support at this time. You can reach our general support team at support@luckyvibe.com and our VIP team at vip@luckyvibe.com. Our support team operates in English, German, Norwegian, Italian, French, and Arabic.

9. Intellectual Property

All content on our platform, including but not limited to software, graphics, text, logos, and game assets, is the exclusive intellectual property of Metlait SRL or its licensed partners. You may not reproduce, distribute, modify, or commercially exploit any content from our website without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to ensure our platform is available and functions correctly, we cannot guarantee uninterrupted access. To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services, including loss of winnings due to technical failures beyond our reasonable control.

11. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be published on this page with an updated revision date. We encourage you to check this page regularly. Your continued use of our Lucky Vibe platform following any changes constitutes your acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Costa Rica. Any disputes that cannot be resolved through our internal channels will be referred to EGIS for independent ADR resolution. You may contact EGIS at disputes@egis-adr.com or visit egis.io for further information.

If you have any questions regarding these Terms and Conditions or your use of our services at LuckyVibe Online Casino, please do not hesitate to contact us at support@luckyvibe.com.